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title: Français | Support knowledge base
description: Français
---

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1. [Support knowledge base](https://support.customer-alliance.com/en/knowledge-base)
2. [Français](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais)

# Français

## Customer Alliance Academy

- [Customer Alliance Formation sur la plateforme Francais](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-formation-sur-la-plateforme-francais)
- [Introduction à Customer Alliance : Partie 1](https://support.customer-alliance.com/en/knowledge-base/introduction-%C3%A0-customer-alliance-partie-1)
- [Introduction à Customer Alliance : Partie 2](https://support.customer-alliance.com/en/knowledge-base/introduction-%C3%A0-customer-alliance-partie-2)
- [Introduction à Customer Alliance : Partie 3](https://support.customer-alliance.com/en/knowledge-base/introduction-%C3%A0-customer-alliance-partie-3)
- [La cartographie du parcours client et comprendre les retours client série de webinaires](https://support.customer-alliance.com/en/knowledge-base/la-cartographie-du-parcours-client-et-comprendre-les-retours-client-s%C3%A9rie-de-webinaires)
- [Conseils mensuels](https://support.customer-alliance.com/en/knowledge-base/conseils-mensuels)

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## AI Reply 2.0 FAQ's

- [FAQ - Tout ce que vous devez savoir sur AI Reply 2.0](https://support.customer-alliance.com/en/knowledge-base/faq-tout-ce-que-vous-devez-savoir-sur-ai-reply-2.0)
- [FAQ - Comment utiliser AI Reply 2.0?](https://support.customer-alliance.com/en/knowledge-base/faq-comment-utiliser-ai-reply-2.0)
- [Assistant de réponses IA](https://support.customer-alliance.com/en/knowledge-base/assistant-de-r%C3%A9ponses-ia)

## Dashboard

- [Présentation générale](https://support.customer-alliance.com/en/knowledge-base/pr%C3%A9sentation-g%C3%A9n%C3%A9rale)
- [Mes KPI](https://support.customer-alliance.com/en/knowledge-base/mes-kpi)

## Analyze 360

- [Statistiques](https://support.customer-alliance.com/en/knowledge-base/statistiques)
- [Questionnaire](https://support.customer-alliance.com/en/knowledge-base/questionnaire)
- [Concurrents](https://support.customer-alliance.com/en/knowledge-base/concurrents)
- [Analyse](https://support.customer-alliance.com/en/knowledge-base/analyse)
- [Alerts](https://support.customer-alliance.com/en/knowledge-base/alerts-5-1743070333033)

## Communication

- [Ma liste de clients](https://support.customer-alliance.com/en/knowledge-base/ma-liste-de-clients-1)
- [List de blocage](https://support.customer-alliance.com/en/knowledge-base/list-de-blocage)
- [Abonnés par e-mail](https://support.customer-alliance.com/en/knowledge-base/abonn%C3%A9s-par-e-mail)

## Avis

- [Réponse directe avec les avis Google, Booking.com, Expedia et HolidayCheck](https://support.customer-alliance.com/en/knowledge-base/r%C3%A9ponse-directe-avec-les-avis-google-booking.com-expedia-et-holidaycheck)
- [Nouveau Flux d'avis](https://support.customer-alliance.com/en/knowledge-base/nouveau-flux-davis)
- [Flux Feedback](https://support.customer-alliance.com/en/knowledge-base/flux-feedback-1)
- [Nouveau Flux d'avis](https://support.customer-alliance.com/en/knowledge-base/nouveau-flux-davis-1)

## Rapport

- [Exporter](https://support.customer-alliance.com/en/knowledge-base/exporter)
- [Conception](https://support.customer-alliance.com/en/knowledge-base/conception)
- [Email](https://support.customer-alliance.com/en/knowledge-base/email-2)

## Définir & suivre

- [Cibles](https://support.customer-alliance.com/en/knowledge-base/cibles)

## Configuration

- [Création de questionnaire](https://support.customer-alliance.com/en/knowledge-base/cr%C3%A9ation-de-questionnaire)
- [General](https://support.customer-alliance.com/en/knowledge-base/general-2)
- [Autres paramètres](https://support.customer-alliance.com/en/knowledge-base/autres-param%C3%A8tres)
- [Enquêtes In-web/app](https://support.customer-alliance.com/en/knowledge-base/enqu%C3%AAtes-in-web/app)
- [paramètres de distribution](https://support.customer-alliance.com/en/knowledge-base/param%C3%A8tres-de-distribution)
- [Distribution](https://support.customer-alliance.com/en/knowledge-base/distribution-5-1743070377944)
- [Envoi automatisé](https://support.customer-alliance.com/en/knowledge-base/envoi-automatis%C3%A9)

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## Paramètres utilisateur

- [Paramètres utilisateur](https://support.customer-alliance.com/en/knowledge-base/param%C3%A8tres-utilisateur)
- [Comment mettre à jour votre mode de paiement](https://support.customer-alliance.com/en/knowledge-base/comment-mettre-%C3%A0-jour-votre-mode-de-paiement)

- [English](https://support.customer-alliance.com/en/knowledge-base/english#main-content)

    - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/english#customer-alliance-academy)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/english#dashboard)
    - [AI Hub](https://support.customer-alliance.com/en/knowledge-base/english#ai-hub)
    - [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/english#analytics-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/english#communication)
    - [Reviews](https://support.customer-alliance.com/en/knowledge-base/english#reviews)
    - [Reports](https://support.customer-alliance.com/en/knowledge-base/english#reports)
    - [Define & Track](https://support.customer-alliance.com/en/knowledge-base/english#define-track)
    - [Settings](https://support.customer-alliance.com/en/knowledge-base/english#settings)
    - [User settings](https://support.customer-alliance.com/en/knowledge-base/english#user-settings)
- [Deutsch](https://support.customer-alliance.com/en/knowledge-base/deutsch#main-content)

    - [Customer Alliance Akademie](https://support.customer-alliance.com/en/knowledge-base/deutsch#customer-alliance-akademie)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/deutsch#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/deutsch#dashboard)
    - [Analyse 360](https://support.customer-alliance.com/en/knowledge-base/deutsch#analyse-360)
    - [Kommunikation](https://support.customer-alliance.com/en/knowledge-base/deutsch#kommunikation)
    - [Bewertungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#bewertungen)
    - [Reports](https://support.customer-alliance.com/en/knowledge-base/deutsch#reports)
    - [Definieren & Verfolgen](https://support.customer-alliance.com/en/knowledge-base/deutsch#definieren-verfolgen)
    - [Einstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#einstellungen)
    - [Benutzereinstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#benutzereinstellungen)
- [Français](https://support.customer-alliance.com/en/knowledge-base/français#main-content)

    - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#customer-alliance-academy)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#dashboard)
    - [Analyze 360](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#analyze-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#communication)
    - [Avis](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#avis)
    - [Rapport](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#rapport)
    - [Définir & suivre](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#définir-suivre)
    - [Configuration](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#configuration)
    - [Paramètres utilisateur](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#paramètres-utilisateur)
- [Italiano](https://support.customer-alliance.com/en/knowledge-base/italiano#main-content)

    - [Accademia dell Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/italiano#accademia-dell-customer-alliance)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/italiano#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/italiano#dashboard)
    - [Analisi 360](https://support.customer-alliance.com/en/knowledge-base/italiano#analisi-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/italiano#communication)
    - [Recensioni](https://support.customer-alliance.com/en/knowledge-base/italiano#recensioni)
    - [Report](https://support.customer-alliance.com/en/knowledge-base/italiano#report)
    - [Definisci e traccia](https://support.customer-alliance.com/en/knowledge-base/italiano#definisci-e-traccia)
    - [Impostazioni](https://support.customer-alliance.com/en/knowledge-base/italiano#impostazioni)
    - [Impostazioni utente](https://support.customer-alliance.com/en/knowledge-base/italiano#impostazioni-utente)
- [Español](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#main-content)

    - [Academia de la Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#academia-de-la-customer-alliance)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#ai-reply-2-0-faqs)
- [Polski](https://support.customer-alliance.com/en/knowledge-base/polski)
- [AI features](https://support.customer-alliance.com/en/knowledge-base/ai-features)
- [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-academy)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/dashboard)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/communication)
- [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/analytics-360)
- [Reviews](https://support.customer-alliance.com/en/knowledge-base/reviews)
- [Reports](https://support.customer-alliance.com/en/knowledge-base/reports)
- [Define & Track](https://support.customer-alliance.com/en/knowledge-base/define-track)
- [Settings](https://support.customer-alliance.com/en/knowledge-base/settings)
- [User settings](https://support.customer-alliance.com/en/knowledge-base/user-settings)
- [Italiano (1)](https://support.customer-alliance.com/en/knowledge-base/italiano-1)

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