---
title: La cartographie du parcours client et comprendre les retours client série de webinaires
description: Cette série est conçue pour vous fournir les outils et les connaissances nécessaires pour améliorer l'expérience que vont vivre vos clients. Le premier webinaire de notre série portera sur "La cartogr
---
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# La cartographie du parcours client et comprendre les retours client série de webinaires
Cette série est conçue pour vous fournir les outils et les connaissances nécessaires pour améliorer l'expérience que vont vivre vos clients.
Le premier webinaire de notre série portera sur **"La cartographie du parcours client et comprendre les retours client."** Cette session explorera l'importance de cartographier le parcours de vos clients et comment interpréter les retours reçus afin d’améliorer l’expérience tout le long du parcours client.
**Webinaire 2 :**
Le deuxième webinaire de notre série s'est concentré sur « Que faire de vos retours et pourquoi il est important d'agir dessus ».
Lors de cette session, nous avons abordé les étapes clés à suivre après avoir collecté les retours des clients et discuté de la manière de transformer ces insights en actions qui améliorent réellement l'expérience client.
Gardez un œil sur vos e-mails pour les invitations au reste de la série. Une fois ces webinaires terminés, ils seront affichés ci-dessous.
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