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Customer Alliance Academy

• Introduction to Customer Alliance - part 1
• Connect Customer Alliance Data to Power BI
• Introduction to Customer Alliance - part 2
• Introduction to Customer Alliance - part 3
• Customer Alliance Platform Detailed Overview
• Customer Journey Mapping and Feedback Analysis Webinar Series
• Monthly Tips
• Register your interest here for upcoming webinars or group training
• Meet Alli: Your AI Support Assistant 

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Dashboard

• General overview
• My KPIs

AI Hub

• FAQ's - How to use AI Reply 2.0
• Key Driver Analysis

Analytics 360

• Distribution
• What is NPS and how to calculate it
• Competitors
• Alerts
• Distribution settings
• Statistics and how to interpret them
• Text analytics

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Communication

• Email Subscribers
• My customer list
• Blocklist

Reviews

• Feedbacks
• AI reply assistant
• Review stream
• Deleting a review

Reports

• Export
• Email Report

Define & Track

• Targets

Settings

• How to integrate our widget into your website
• FAQs: Direct Reply and Review Management
• In web/app surveys
• How to connect with HolidayCheck API for direct reply
• Survey builder
• General
• Direct reply with Google, Booking.com, Expedia and HolidayCheck reviews
• Widget design
• What other software does Customer Alliance integrate with?

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User settings

• How to add, change permissions or delete users
• How to Update Your Method of Payment
• User Settings
• How to Update Your Billing Details