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AI Insights 

AI Insights is a feature within the Customer Alliance AI Hub designed to help hotel teams automatically analyze guest feedback from reviews and surveys. It transforms large volumes of qualitative feedback into clear, actionable insights, saving hours of manual analysis while revealing exactly what drives satisfaction and areas for improvement.

Why AI Insights Matters

Every guest review holds clues to what’s working, what isn’t, and what could be improved.
AI Insights helps you spot the patterns behind feedback — turning repetition into valuable signals.

Industry Context

  • 96% of travelers consider reviews essential when researching hotels.

  • Guests read an average of 6–12 reviews before booking.

  • OTAs contribute 40–50% of online hotel reservations.

  • Reviews have increased 5.4% year-over-year, and 40% of travelers now use AI tools (like ChatGPT or Gemini) for trip planning.

👉 Improving review performance means increasing visibility and bookings in AI-driven recommendation systems.


Key Benefits

  1. Save Time – AI automates hours of manual feedback analysis.

  2. Spot Strengths & Weaknesses – Quickly identify what guests mention most frequently.

  3. Prioritize Improvements – Focus on actions that move the needle.

  4. Boost Reputation & Revenue – Data-backed insights support better operational and strategic decisions.


How AI Insights Works

  1. Trained on Hospitality Data – AI is specifically built to understand hotel reviews and surveys.

  2. Smart Labeling – It assigns meaningful tags to each mention and suggests next steps with 98%+ accuracy.

  3. Unified Data Collection – Combines feedback from:

    • Booking.com

    • Expedia

    • Google

    • TripAdvisor

    • Yelp

    • Hotels.com

    • HolidayCheck

    • HRS

    • Ctrip

    • Customer Alliance surveys

  4. Topic & Sentiment Analysis – Breaks down comments by topic, sentiment, and urgency to show what matters most.


Where to Find AI Insights


You can access AI Insights directly in your Customer Alliance platform:

  • Go to the AI Hub section in the main menu and click on AI Insights.



You can then select the desired date range and the portals from which you want to generate insights.


  • Available at both:

    • Group level – see trends across multiple properties.

    • Location level – dive deep into a single hotel’s feedback.



Use Cases

Role How they use AI Insights

Regional Manager

Identifies regional trends and aligns improvement strategies across properties.

General Manager

Prepares for reviews and sets data-driven priorities for operations.

Quality Manager

Tracks recurring issues and implements AI-backed recommendations.

Value Story

AI Insights:

  • Turns thousands of reviews into weighted priorities.

  • Reveals not just what guests say, but what to do about it.

  • Relies on training from millions of hospitality reviews, ensuring reliable results.

  • Saves time while driving improvements that impact guest experience and revenue.


Pricing & Activation

AI Insights is included as part of the AI Hub Add-on, which also features Key Driver Analysis (KDA).

  • 💶 €59 per location / month

  • ⚙️ Activation is quick:

    1. Customer Alliance enables the AI Hub for your account.

    2. AI Insights becomes instantly available at Group and Location levels.


FAQs

Q: Who can access AI Insights?
 A: Any hotel team with the AI Hub add-on activated.

Q: Do I need to upload data manually?
 A: No. The system automatically collects data from all integrated review portals and surveys.

Q: Can I use it across multiple properties?
 A: Yes. AI Insights provides both aggregated (Group) and detailed (Location) views.

Summary

AI Insights helps hotels make smarter, faster, data-driven decisions from guest feedback.
It’s your always-on analyst, turning thousands of reviews into clarity and action — so your team can focus on delivering exceptional guest experiences.