---
title: English | Support knowledge base
description: English
---

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1. [Support knowledge base](https://support.customer-alliance.com/en/knowledge-base)
2. [English](https://support.customer-alliance.com/en/knowledge-base/english)

# English

## Customer Alliance Academy

- [Connect Customer Alliance Data to Power BI](https://support.customer-alliance.com/en/knowledge-base/connect-customer-alliance-data-to-power-bi)
- [Introduction to Customer Alliance - part 1](https://support.customer-alliance.com/en/knowledge-base/introduction-to-customer-alliance-part-4)
- [Introduction to Customer Alliance - part 2](https://support.customer-alliance.com/en/knowledge-base/introduction-to-customer-alliance-part-6)
- [Introduction to Customer Alliance - part 3](https://support.customer-alliance.com/en/knowledge-base/introduction-to-customer-alliance-part-5)
- [Customer Alliance Platform Detailed Overview](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-platform-detailed-overview-1)
- [Customer Journey Mapping and Feedback Analysis Webinar Series](https://support.customer-alliance.com/en/knowledge-base/customer-journey-mapping-and-feedback-analysis-webinar-series)
- [Monthly Tips](https://support.customer-alliance.com/en/knowledge-base/monthly-tips-1)
- [Register your interest here for upcoming webinars or group training](https://support.customer-alliance.com/en/knowledge-base/register-your-interest-here-for-upcoming-webinars-or-group-training)
- [Meet Alli: Your AI Support Assistant ](https://support.customer-alliance.com/en/knowledge-base/say-hello-to-alli)

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## Dashboard

- [General overview](https://support.customer-alliance.com/en/knowledge-base/general-overview-1)
- [My KPIs](https://support.customer-alliance.com/en/knowledge-base/my-kpis-1)

## AI Hub

- [FAQ's - How to use AI Reply 2.0](https://support.customer-alliance.com/en/knowledge-base/faqs-how-to-use-ai-reply-2.0)
- [Key Driver Analysis](https://support.customer-alliance.com/en/knowledge-base/key-driver-analysis)

## Analytics 360

- [Distribution](https://support.customer-alliance.com/en/knowledge-base/distribution-1)
- [What is NPS and how to calculate it](https://support.customer-alliance.com/en/knowledge-base/what-is-nps-and-how-to-calculate-it)
- [Competitors](https://support.customer-alliance.com/en/knowledge-base/competitors-1)
- [Alerts](https://support.customer-alliance.com/en/knowledge-base/alerts-1)
- [Distribution settings](https://support.customer-alliance.com/en/knowledge-base/distribution-settings-1)
- [Statistics and how to interpret them](https://support.customer-alliance.com/en/knowledge-base/statistics-and-how-to-interpret-them-1)
- [Text analytics](https://support.customer-alliance.com/en/knowledge-base/text-analytics-1)

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## Communication

- [Email Subscribers](https://support.customer-alliance.com/en/knowledge-base/email-subscribers-1)
- [My customer list](https://support.customer-alliance.com/en/knowledge-base/my-customer-list-1)
- [Blocklist](https://support.customer-alliance.com/en/knowledge-base/blocklist-1)

## Reviews

- [Custom categories](https://support.customer-alliance.com/en/knowledge-base/custom-categories)
- [Managing Your Review Data: How to Remove External Reviews from the CA Platform](https://support.customer-alliance.com/en/knowledge-base/managing-your-review-data-how-to-remove-external-reviews-from-the-ca-platform)
- [Feedbacks](https://support.customer-alliance.com/en/knowledge-base/feedbacks)
- [AI reply assistant](https://support.customer-alliance.com/en/knowledge-base/ai-reply-assistant-2)
- [Review stream](https://support.customer-alliance.com/en/knowledge-base/review-stream-1)
- [Deleting a review](https://support.customer-alliance.com/en/knowledge-base/deleting-a-review-1)

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## Reports

- [Export](https://support.customer-alliance.com/en/knowledge-base/export-1)
- [Email Report](https://support.customer-alliance.com/en/knowledge-base/email-report-1)

## Define & Track

- [Targets](https://support.customer-alliance.com/en/knowledge-base/targets)

## Settings

- [Resolving Connectivity Issues with the Booking.com Channel Manager API Setup](https://support.customer-alliance.com/en/knowledge-base/resolving-connectivity-issues-with-the-booking.com-channel-manager-api-setup)
- [Authorizing the Customer Alliance Email Domain on Booking.com](https://support.customer-alliance.com/en/knowledge-base/authorizing-the-customer-alliance-email-domain-on-booking.com)
- [How to integrate our widget into your website](https://support.customer-alliance.com/en/knowledge-base/how-to-integrate-our-widget-into-your-website-1)
- [FAQs: Direct Reply and Review Management](https://support.customer-alliance.com/en/knowledge-base/faqs-direct-reply-and-review-management)
- [In web/app surveys](https://support.customer-alliance.com/en/knowledge-base/in-web/app-surveys)
- [How to connect with HolidayCheck API for direct reply](https://support.customer-alliance.com/en/knowledge-base/how-to-connect-with-holidaycheck-api-for-direct-reply-1)
- [Survey builder](https://support.customer-alliance.com/en/knowledge-base/survey-builder-1)
- [General](https://support.customer-alliance.com/en/knowledge-base/general-1)
- [Direct reply with Google, Booking.com, Expedia and HolidayCheck reviews](https://support.customer-alliance.com/en/knowledge-base/direct-reply-with-google-booking.com-expedia-and-holidaycheck-reviews-1)
- [Widget design](https://support.customer-alliance.com/en/knowledge-base/widget-design-1)
- [What other software does Customer Alliance integrate with?](https://support.customer-alliance.com/en/knowledge-base/what-other-software-does-customer-alliance-integrate-with)

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## User settings

- [How to add, change permissions or delete users](https://support.customer-alliance.com/en/knowledge-base/how-to-add-change-permissions-or-delete-users)
- [How to Update Your Method of Payment](https://support.customer-alliance.com/en/knowledge-base/how-to-update-your-method-of-payment)
- [User Settings](https://support.customer-alliance.com/en/knowledge-base/user-settings)
- [How to Update Your Billing Details](https://support.customer-alliance.com/en/knowledge-base/how-to-update-your-billing-details)

- [English](https://support.customer-alliance.com/en/knowledge-base/english#main-content)

    - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/english#customer-alliance-academy)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/english#dashboard)
    - [AI Hub](https://support.customer-alliance.com/en/knowledge-base/english#ai-hub)
    - [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/english#analytics-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/english#communication)
    - [Reviews](https://support.customer-alliance.com/en/knowledge-base/english#reviews)
    - [Reports](https://support.customer-alliance.com/en/knowledge-base/english#reports)
    - [Define & Track](https://support.customer-alliance.com/en/knowledge-base/english#define-track)
    - [Settings](https://support.customer-alliance.com/en/knowledge-base/english#settings)
    - [User settings](https://support.customer-alliance.com/en/knowledge-base/english#user-settings)
- [Deutsch](https://support.customer-alliance.com/en/knowledge-base/deutsch#main-content)

    - [Customer Alliance Akademie](https://support.customer-alliance.com/en/knowledge-base/deutsch#customer-alliance-akademie)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/deutsch#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/deutsch#dashboard)
    - [Analyse 360](https://support.customer-alliance.com/en/knowledge-base/deutsch#analyse-360)
    - [Kommunikation](https://support.customer-alliance.com/en/knowledge-base/deutsch#kommunikation)
    - [Bewertungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#bewertungen)
    - [Reports](https://support.customer-alliance.com/en/knowledge-base/deutsch#reports)
    - [Definieren & Verfolgen](https://support.customer-alliance.com/en/knowledge-base/deutsch#definieren-verfolgen)
    - [Einstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#einstellungen)
    - [Benutzereinstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch#benutzereinstellungen)
- [Français](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#main-content)

    - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#customer-alliance-academy)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#dashboard)
    - [Analyze 360](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#analyze-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#communication)
    - [Avis](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#avis)
    - [Rapport](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#rapport)
    - [Définir & suivre](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#définir-suivre)
    - [Configuration](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#configuration)
    - [Paramètres utilisateur](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais#paramètres-utilisateur)
- [Italiano](https://support.customer-alliance.com/en/knowledge-base/italiano#main-content)

    - [Accademia dell Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/italiano#accademia-dell-customer-alliance)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/italiano#ai-reply-2-0-faqs)
    - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/italiano#dashboard)
    - [Analisi 360](https://support.customer-alliance.com/en/knowledge-base/italiano#analisi-360)
    - [Communication](https://support.customer-alliance.com/en/knowledge-base/italiano#communication)
    - [Recensioni](https://support.customer-alliance.com/en/knowledge-base/italiano#recensioni)
    - [Report](https://support.customer-alliance.com/en/knowledge-base/italiano#report)
    - [Definisci e traccia](https://support.customer-alliance.com/en/knowledge-base/italiano#definisci-e-traccia)
    - [Impostazioni](https://support.customer-alliance.com/en/knowledge-base/italiano#impostazioni)
    - [Impostazioni utente](https://support.customer-alliance.com/en/knowledge-base/italiano#impostazioni-utente)
- [Español](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#main-content)

    - [Academia de la Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#academia-de-la-customer-alliance)
    - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol#ai-reply-2-0-faqs)
- [Polski](https://support.customer-alliance.com/en/knowledge-base/polski)
- [AI features](https://support.customer-alliance.com/en/knowledge-base/ai-features)
- [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-academy)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/dashboard)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/communication)
- [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/analytics-360)
- [Reviews](https://support.customer-alliance.com/en/knowledge-base/reviews)
- [Reports](https://support.customer-alliance.com/en/knowledge-base/reports)
- [Define & Track](https://support.customer-alliance.com/en/knowledge-base/define-track)
- [Settings](https://support.customer-alliance.com/en/knowledge-base/settings)
- [User settings](https://support.customer-alliance.com/en/knowledge-base/user-settings)
- [Italiano (1)](https://support.customer-alliance.com/en/knowledge-base/italiano-1)

- [Ticket Listing](https://support.customer-alliance.com/tickets-view)
- [Support Knowledge Base](https://support.customer-alliance.com/en/knowledge-base)
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