---
title: Reconnecting Google Business Profile after the move to v2
description: Reconnecting Google Business Profile after the move to v2
---
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# Reconnecting Google Business Profile after the move to v2
## Your Google review history came over from v1, but your Google sign-in did not. Until someone signs in to Google again for each property, no new Google reviews arrive and replies can't be posted to Google directly. It takes about five minutes per property.
### 1. Why you need to sign in again
Google only lets Customer Alliance read your reviews and post replies with permission given by a signed-in Google account. That permission can't be moved from v1 to v2, so it has to be given once more.
Your existing Google reviews are all still there. After you reconnect, new reviews continue the history without duplicates.
### 2. Reconnect a property
1. Go to **Integrations** and open the **Review Platforms** tab. You can also start from your dashboard's setup card, with **Reconnect Google** next to the property; that button takes you straight to step 4.
2. Choose the property in the property picker at the top. Each property is connected on its own.
3. On the **Google Business Profile** card, click **Connect** (or **Reconnect**).
4. Sign in with the Google account that manages your Business Profile, and allow access when Google asks.
5. Back in Customer Alliance, click **Load my Google locations**.
6. Under **Google location**, choose this property's listing.
7. Click **Connect & sync reviews**.
You'll see *Synced \[number\] reviews from \[location\]*. Repeat for each of your properties.
### 3. After you reconnect
- **New reviews** arrive every hour.
- **On the first sync**, reviews from up to one year back are imported. Older ones are already in your history from v1.
- **Replies** to Google reviews post directly from the Review Inbox, without copy and paste (see *Replying to reviews with AI*).
- **The Google card** shows **Connected**, with the Google account used and the date.
### 4. If something goes wrong
| You see | What to do |
| --- | --- |
| *Authorization was denied* | Start again and allow access on Google's screen. |
| Your listing isn't in the list | You signed in with an account that doesn't manage it. In Google Business Profile, check which account is its owner or manager, then reconnect with that account. |
| *That location isn't in your Google account's list any more* | Click **Refresh list** and choose the listing again. |
| *Another account is already syncing this Google location* | The listing is connected in another Customer Alliance account. Contact support. |
| **Expired** on the Google card | Google no longer gives Customer Alliance access, for example because it was removed in the Google account. Click **Reconnect**. |
| *Select a property first* | No property is chosen. Choose one in the property picker. |
| *Only leaf nodes (properties) can connect this integration.* | You chose a group. Choose one of its properties instead. |
### 5. Who can reconnect
Users whose role can manage integrations for the property; by default, that's Admins. The Google account used must be an owner or manager of the Business Profile listing.
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