---
title: Managing Your Platform Integrations
description: Managing Your Platform Integrations
---

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1. [Customer Alliance Knowledge Base](https://support.customer-alliance.com/v2-knowledge-base?hsLang=en)
2. [Integrations](https://support.customer-alliance.com/v2-knowledge-base/integrations?hsLang=en)

# Managing Your Platform Integrations

## The Integrations page is the central hub for connecting your digital ecosystem. By linking third-party applications to Customer Alliance, you can automate data syncing, streamline review collection, and integrate guest feedback directly into your existing operational workflows.

### **1. Types of Supported Connections**

Your integrations dashboard categorizes connections across three core areas of your operation:

- **Review Portals:** Manage direct API connections with major platforms (like Google and Booking.com). For channels without a native API link, you can submit a request directly from this page for our team to evaluate.
- **Core Systems (PMS & CRM):** Connect your Property Management System or Customer Relationship Management tool to automate guest data syncs and trigger survey campaigns based on stay events.
- **Collaboration Channels:** Link communication tools like **Slack** or **Microsoft Teams** to route real-time review alerts directly into your team's active workspaces.

![Integrations 1](https://support.customer-alliance.com/hs-fs/hubfs/Integrations%201.png?width=670&height=351&name=Integrations%201.png)

### **2. Accessing and Creating API Keys**

If you need to pull raw data into an external tool, internal database, or custom application, you will need a secure access token.

1. Click the **API Key** button on the main integrations page.
2. You will be redirected to a secure management panel where you can generate a new, unique API key.
3. Copy the generated key immediately and paste it into the backend configuration of your external software.

 

### **3. Setting Up a New Integration**

Connecting a new software tool to your account is designed to be plug-and-play:

Once authorized, the integration activates immediately, establishing a secure background data pipeline between both platforms.

- [Getting started](https://support.customer-alliance.com/v2-knowledge-base/getting-started?hsLang=en)
- [Settings](https://support.customer-alliance.com/v2-knowledge-base/settings?hsLang=en)
- [Integrations](https://support.customer-alliance.com/v2-knowledge-base/integrations?hsLang=en)
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