How to Whitelist Customer Alliance (@customer-alliance.com) on Booking.com

Why Whitelist Customer Alliance on Booking.com?

Booking.com automatically filters and blocks unauthorized email addresses and external web links sent through its guest messaging platform for security reasons.

To ensure your guest satisfaction surveys, automated communications, and feedback links sent via Customer Alliance reach your guests seamlessly without being flagged or blocked, you must add the customer-alliance.com domain to your Approved Links / Approved Email Senders in the Booking.com Extranet.

Instructions:

Option 1: For a Single Property

1. Sign in to the Booking.com Extranet
2. In the top menu, go to Property and select Messaging preferences.
3. Click on Security settings.
4. Complete the required two-factor authentication (2FA) step.
5. Click Add a link (or Add domain depending on your extranet view) and enter the domain: Plaintext

   customer-alliance.com 

6. (Optional) To add additional domains or email addresses, click +.
7. Click Add domain / Save to confirm.

Option 2: For Multiple Properties (Group Accounts)

1. Sign in to your group account on the Booking.com Extranet
2. On the homepage, select any one property.
3. Go to Property and click Messaging preferences.
4. Click on Security settings.
5. Complete the required two-factor authentication (2FA) step.
6. Click Add a link and enter the domain:Plaintext

   customer-alliance.com 

7. (Optional) To add additional links, click +.
8. Click Add domain.
9. To apply this rule across all properties under your account, click Apply to all properties.
10. Verify the approved domain/email addresses in the confirmation window, then click Apply to all properties in the popup.
11. Done! Your settings are now updated across all properties in your account.