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Connecting Booking.com for Direct Review Replies

Before starting the integration in Customer Alliance, you must complete a brief prerequisite step inside your Booking.com Extranet.

 

Step 1: Add Customer Alliance as a Connectivity Provider

Before entering any details into Customer Alliance, set up the connection within Booking.com:

  1. Log in to your Booking.com Extranet.
  2. Navigate to Account > Connectivity Provider (or Provider Programme).
  3. Search for and select Customer Alliance as your provider.
  4. Ensure the Reviews connection feature is explicitly enabled.
  5. Save or confirm the connection request.

Step 2: Locate Your Booking.com Property ID

You will need your exact Property ID to complete the connection inside Customer Alliance.

  • Where to find it: Log in to your Booking.com Extranet. Your Property ID is displayed at the top of the screen next to your property name.
  • Important: Do not look for this ID on your public Booking.com listing URL or web page. It exists only inside your Extranet dashboard.

Step 3: Enable the Integration in Customer Alliance

  1. Log in to Customer Alliance.
  2. Go to Integrations.
  3. Select Booking.com from the list of available channels.
  4. Click on the tab 'Connect the API for direct replies'
  5. Enter your Property ID into the designated field.
  6. Click Connect or Save.

Screenshot 2026-09-11 110003

Real-Time Validation 

  • Instant Property ID Checking: If the value entered does not follow the valid Booking.com Property ID structure, Customer Alliance will notify you immediately before attempting to communicate with Booking.com.