---
title: Connecting Booking.com for Direct Review Replies
description: Connecting Booking.com for Direct Replies
---

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# Connecting Booking.com for Direct Review Replies

## Before starting the integration in Customer Alliance, you must complete a brief prerequisite step inside your Booking.com Extranet.

### Step 1: Add Customer Alliance as a Connectivity Provider

Before entering any details into Customer Alliance, set up the connection within Booking.com:

1. Log in to your **Booking.com Extranet (Admin user only)**
2. Navigate to **Account** \> **Connectivity Provider** (or **Provider Programme**).
3. Search for and select **Customer Alliance** as your provider.
4. Ensure the **Reviews connection** feature is explicitly enabled.
5. Save or confirm the connection request.
   
   **💡Tip:**  If you already have a channel manager/tool connected you need to        deselect the box Guest Reviews below that provider

### Step 2: Locate Your Booking.com Property ID

You will need your exact **Property ID** to complete the connection inside Customer Alliance.

- **Where to find it:** Log in to your **Booking.com Extranet**. Your Property ID is displayed at the top of the screen next to your property name.
- **Important:** Do **not** look for this ID on your public Booking.com listing URL or web page. It exists **only** inside your Extranet dashboard.

### Step 3: Enable the Integration in Customer Alliance

1. Log in to **Customer Alliance**.
2. Go to **Integrations**.
3. Select **Booking.com** from the list of available channels.
4. Click on the tab '**Connect the API for direct replies**'
5. Enter your **Property ID** into the designated field.
6. Click **Connect** or **Save**.

![Screenshot 2026-09-11 110003](https://support.customer-alliance.com/hs-fs/hubfs/Screenshot%202026-09-11%20110003.png?width=670&height=316&name=Screenshot%202026-09-11%20110003.png)

### Real-Time Validation

- **Instant Property ID Checking:** If the value entered does not follow the valid Booking.com Property ID structure, Customer Alliance will notify you immediately before attempting to communicate with Booking.com.

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