Setting Up Your Email Branding
The Email Branding settings panel is where you customize the visual identity of your guest-facing communications. Every survey invitation and transactional email sent from our platform serves as an extension of your property. By configuring your brand assets here, you ensure a professional, cohesive experience that builds guest trust and increases survey response rates.
1. Uploading Your Property Logo
To anchor your emails in your property’s unique identity:
- The Header Image: Upload a high-resolution version of your official company or property logo.
- Placement: Once uploaded, this logo will automatically be placed at the top of all outgoing emails, instantly reassuring guests that the communication is safe and authentic.
2. Customizing Your Brand Color Scheme
To prevent your emails from looking generic, you can apply your organization's exact design palette using standard hexadecimal (Hex) color codes:
- Header & Banner Colors: Apply your primary brand color to the email headers to create a striking, familiar visual frame.
- Accent & Button Colors: Map your secondary brand colors to functional elements, such as call-to-action buttons (e.g., "Take our Survey"), links, and borders.
Operational Tip: If you do not know your brand's specific Hex codes (e.g., #3A506B), you can typically request them from your marketing department or use a free digital color-picker tool on your property's website to copy the exact codes. Once saved, these styling parameters are applied globally to all active survey campaigns.