Configuring Your Brand Voice for AI Replies
The Brand Voice settings panel allows you to define the personality, tone, and rules used by our AI Reply Assistant when drafting responses in your review inbox. By properly configuring this section, you ensure that every AI-generated reply sounds uniquely like your company, maintains professional standards, and aligns perfectly with your established corporate identity.
There are two flexible ways to program your brand voice into the platform:
Method 1: Upload Existing Guidelines
If your organization already has an established corporate identity document, you can bypass manual data entry. Simply upload your brand guidelines as a PDF file. Our AI will scan and analyze the document, automatically adopting your company's communication standards, formatting rules, and corporate persona.
Method 2: Build Your Voice From Scratch
If you prefer to define your communication style directly within the platform, you can build a customized profile by filling out the following specialized sections:
- Tone of Voice: Define your core personality traits (e.g., warm and empathetic, formal and luxury, or casual and upbeat).
- Vocabulary Rules: List specific brand-approved keywords you want the AI to encourage, alongside a restricted list of words or phrases it should absolutely avoid.
- Greetings & Closings: Specify your preferred opening lines (e.g., "Dear Guest," vs. "Hi [Name],") and sign-offs to keep responses consistent.
- Emoji Policy: Dictate whether the AI is allowed to use emojis to add personality, or if it should adhere to a strict text-only corporate standard.