The Customer Alliance Platform offers the possibility to go live on each dealership website with a Widget that summarizes the dealership web reputation.
How the Customer Alliance widget helps build trust in your website
If you’re seeking to increase your online visibility and therefore attract a maximum number of appointments or test-drive bookings, customer reviews are now your best weapon.
Nearly nine out of ten (89%) consumers worldwide read reviews before purchasing any products (Trustpilot, 2020).
Expanding your online presence is a key step toward reaching a wide audience. It represents your ‘shop window’ and, once a potential customer arrives on your page, you can use Customer Alliance widgets as an additional method that leads them to make an appointment.
Displaying reviews on your site will increase your prospective customers’ trust immensely. It shows that you take an interest in customer satisfaction and that you are always willing to listen to their feedback. Additionally, displaying reviews, including a satisfaction rating, or an average score, will help to reassure visitors to your site.
The Customer Alliance widget displays important information such as your satisfaction rating and the number of reviews collected and therefore helps to catch your visitors’ attention. The aim behind it is to guide the visitor towards making a booking. Thanks to the call to action integrated into the widget, they have a direct gateway to your booking form.
Maximizing the value from integrating the Customer Alliance widget on my website
It’s true that some visitors to your site may not instinctively head towards making a booking, but that’s why the widget offers an alternative: to redirect visitors towards the tab, where they can read through the details of your customer reviews and the scores gathered from the Customer Alliance questionnaire.
The Customer Alliance widget and the reviews it displays via the website tab act as a sign to your visitors that they can trust you.
You do your utmost to personalize the customer experience in order to mark yourself out from your competitors and ensure that your guests’ level of satisfaction is optimized. Your website should reflect this strategy. We can personalize the Customer Alliance widget through a multitude of different settings so that it meets your requirements as effectively as possible.
You do your utmost to personalize the customer experience in order to mark yourself out from your competitors and ensure that your guests’ level of satisfaction is optimized. Your website should reflect this strategy. We can personalize the Customer Alliance widget through a multitude of different settings so that it meets your requirements as effectively as possible.
Examples of integration are shown below:
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