---
title: 2.2 The Bounced Email Reporting
description: To visualize a report containing all bounced emails generated in a certain time frame, choose the level view first (Sales or Service and/or specific districts/regions under Sales or Service), go to th
---

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# 2.2 The Bounced Email Reporting

To visualize a report containing all bounced emails generated in a certain time frame, choose the level view first (Sales or Service and/or specific districts/regions under Sales or Service), go to the section: Report / Export and in the Library choose “Alerts report”. 

Define a time frame, as an alert type, choose “bounced email”.

Specify the email address to whom the report should be sent.

![](https://support.customer-alliance.com/hubfs/Knowledge%20Base%20Import/lh4.googleusercontent.comzGyXvquKlNNkAHZOIAz6Sys7v_IooX37p9HaWdknaBha4YG70zp7BEtzm8tnvgIWTxvRfCxC6MjuEYbn0OOWwfhXAtURhxnpxw1JKyBVGBNVwiU79H_VJajxXWh.png)

In the report, you will find 4 sheets:

- Bounced email status, where you can find a list of all bounced email alerts created in the selected timeframe with the alert status, timing, VIN, and internal notes (if added).
- Bounced rate, where you find a total number of sent invitations and a total number of failed ones in the selected time frame. Based on those numbers we calculate the bounced rate.
- No of bounced-Dealership, where you will see the number of bounced emails per dealership for the defined time period.
- Raw bounced emails with VIN, where you find a list of all bounced emails with a VIN which happened in the selected time frame.

![](https://support.customer-alliance.com/hubfs/Knowledge%20Base%20Import/lh5.googleusercontent.comJlISS_fPKFZ7tYKqrhpxkY5B596Hj7z5CASdc2MnDETC-MqG4vZe7e0dgpAXDOMtvtggsQgTuJHj1CHlGrJeHio3QJ1JeR65A_lR_4BLbB-TViQP2PlhUu120LD.png)Did this answer your question?  Thanks for the feedback There was a problem submitting your feedback. Please try again later.Yes  No  No results found

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