Bounced Email Workflow
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      1. Mazda Academy @ Customer Alliance
      2. Workflows
      3. Bounced Email Workflow

      2. The Bounced Email Workflow: overview

      The Bounced Email Workflow is an initiative, whose main goal is to improve the data quality by analyzing bounced email statistics per dealership.

      The initiative is split into 3 phases:

      • Phase 1 - Bounced Email Alerts & Reporting:
      • Phase 2 - Automated email notifications:
      • Phase 3 - Mechanism to update the invalid email & resend the survey:
        • Check more about the correction of invalid emails & survey resend in this article
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