--- title: My KPIs description: Key Performance Indicators (KPIs) indicate the metrics that measure your business performance. This section offers a customizable area where you can select and track the KPIs that matter most to you. --- [Skip to content](https://support.customer-alliance.com/en/knowledge-base/my-kpis#main-content) [More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new?hsLang=en) [Customer portal](https://support.customer-alliance.com/tickets-view?hsLang=en) ![Customer-Alliance-Horizontal-logo-on-light (2)](https://support.customer-alliance.com/hs-fs/hubfs/Customer-Alliance-Horizontal-logo-on-light%20(2).png?width=260&height=260&name=Customer-Alliance-Horizontal-logo-on-light%20(2).png) Open main navigation Close main navigation - [More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new) - [Customer portal](https://support.customer-alliance.com/tickets-view) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support knowledge base](https://support.customer-alliance.com/en/knowledge-base?hsLang=en) 2. [Dashboard](https://support.customer-alliance.com/en/knowledge-base/dashboard?hsLang=en) # My KPIs **Key Performance Indicators (KPIs)** indicate the metrics that measure your business performance. This section offers a customizable area where you can select and track the KPIs that matter most to you. You are shown two subsections for our Dashboard: - **My KPIs:** A customizable dashboard featuring your selected KPIs. - **General Overview:** Presents pre-defined indicators. #### **![my kpis](https://support.customer-alliance.com/hs-fs/hubfs/my%20kpis.png?width=688&height=297&name=my%20kpis.png)** #### **1. Main Tiles** My KPIs subsection allows you to fully customize your dashboard with your top KPIs. By default you will find here the following tiles: - **Public Reviews Score** Shows the average rating from all public customer reviews, reflecting overall customer satisfaction and sentiment. - **Reviews** Displays the total number of customer reviews received within the selected time frame, helping track review volume and trends. - **Net Promoter Score** Measures customer loyalty by indicating how likely customers are to recommend your business, scored between -100 and 100. **📌See also:** [*What is NPS and How to Calculate it?*](https://support.customer-alliance.com/en/knowledge-base/what-is-nps-and-how-to-calculate-it?hsLang=en)**** - **Competition** Provides insights into how your business performs compared to competitors, including comparative ratings and market position. - **Review Invitation and Reminder** Tracks the number and status of review invitations and reminders sent to customers to encourage feedback collection. - **Sub Account Overview** Summarizes survey and performance data across multiple sub-accounts or locations, allowing comparison of key metrics like score, reviews, and NPS. #### 2. How to add a new tile or delete the existing one If you want to add a new tile, you just need to click the **Edit** button next to the Overview label. Select the topic you'd like to see appear in the dashboard from the drop-down list and add it. [![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfuhOhtgda4RH3ozrsVTrPFAYFZOKUfXN615srtuZRQEIhAKxK0ObvRXH36gOOV1fwD2L2Gz0C9U2VItmVdzOQ7q7QfXF3URd6wiAuJVhkA84r-55StFFM_ZlIjFYFrXNOp8Wiyjg?key=msFE6yvh_SGxJbJauhlLuA)](https://customer-alliance-5a8c922dd28c.intercom-attachments-7.com/i/o/578531096/21002764a1b628259b197f82/CEeMc1h286jbOxncoisfEA3vWvpzNhTrqOAtzvcJqRt5nOus9xjRmQd2WZ8vR05l7XduJNeIE4tE2mfu_K8Ah79thavt1hFCd2L-xcdemddKOaf9Eje0uU1v98gY2XnLa_uel5hDMU2YHozgbLJQOkrnn5T5szbpgE6FsQhkinrTlILODYhXasdsBQ) When you are in edit mode, you can also delete the not-needed tiles by clicking on the bin in the upper right corner of the tile. Being in this mode you can also arrange the selected topics in any order you wish.![](https://support.customer-alliance.com/hs-fs/hubfs/select-png.png?width=688&height=297&name=select-png.png) #### 3. Sub Accounts Overview In the tile **Sub Accounts Overview**, you will see the results for all the different surveys according to the time range selected in the filter. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcoaKlpbnQIaDaeJ7Nd9I3Z_otsfU7ouDabQe1LXcJ3KsylmtzLkrJAjIOXbMphq7Y8yRfJVkqB-I4GJ7Y4w94X7yCOvCsMGDD80OyoU4LouAUeiB3-Z5vq4j899GAeuOm6LgJE?key=msFE6yvh_SGxJbJauhlLuA) You may sort the contents of this table simply by clicking on each headline (Score, Reviews, Comment rate, Business NPS, Brand NPS). 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