---
title: Mappatura del percorso del cliente e comprensione del feedback serie di webinar
description: Questa serie è progettata per fornirle gli strumenti e le conoscenze necessarie per migliorare l'esperienza dei suoi clienti. Il primo webinar della nostra serie tratterà "Mappatura del percorso del c
---
[Skip to content](https://support.customer-alliance.com/en/knowledge-base/mappatura-del-percorso-del-cliente-e-comprensione-del-feedback-serie-di-webinar#main-content)
[More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new?hsLang=en) [Customer portal](https://support.customer-alliance.com/tickets-view?hsLang=en)
.png?width=260&height=260&name=Customer-Alliance-Horizontal-logo-on-light%20(2).png)
Open main navigation
Close main navigation
- [More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new)
- [Customer portal](https://support.customer-alliance.com/tickets-view)
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Support knowledge base](https://support.customer-alliance.com/en/knowledge-base?hsLang=en)
2. [Italiano](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en)
3. [Accademia dell Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#accademia-dell-customer-alliance)
# Mappatura del percorso del cliente e comprensione del feedback serie di webinar
Questa serie è progettata per fornirle gli strumenti e le conoscenze necessarie per migliorare l'esperienza dei suoi clienti.
Il primo webinar della nostra serie tratterà **"Mappatura del percorso del cliente e comprensione del feedback."** Questa sessione esplorerà l'importanza di mappare il percorso del cliente e come interpretare il feedback ricevuto per migliorare ogni punto di contatto.
**Webinar 2:**
Il secondo webinar della nostra serie si è concentrato su "**Cosa fare con il tuo feedback e perché è importante agire su di esso**".
In questa sessione, abbiamo approfondito i passaggi fondamentali da intraprendere dopo aver raccolto il feedback dei clienti e discusso come trasformare gli insight in azioni che portano a reali miglioramenti nell'esperienza del cliente.
Controlla la tua e-mail per gli inviti al resto della serie. Una volta svolti, i webinar saranno pubblicati qui sotto.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.Yes No No results found
- [English](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#main-content)
- [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#customer-alliance-academy)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#dashboard)
- [AI Hub](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#ai-hub)
- [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#analytics-360)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#communication)
- [Reviews](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#reviews)
- [Reports](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#reports)
- [Define & Track](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#define-track)
- [Settings](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#settings)
- [User settings](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#user-settings)
- [Deutsch](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#main-content)
- [Customer Alliance Akademie](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#customer-alliance-akademie)
- [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#ai-reply-2-0-faqs)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#dashboard)
- [Analyse 360](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#analyse-360)
- [Kommunikation](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#kommunikation)
- [Bewertungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#bewertungen)
- [Reports](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#reports)
- [Definieren & Verfolgen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#definieren-verfolgen)
- [Einstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#einstellungen)
- [Benutzereinstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#benutzereinstellungen)
- [Français](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#main-content)
- [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#customer-alliance-academy)
- [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#ai-reply-2-0-faqs)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#dashboard)
- [Analyze 360](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#analyze-360)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#communication)
- [Avis](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#avis)
- [Rapport](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#rapport)
- [Définir & suivre](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#d%C3%A9finir-suivre)
- [Configuration](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#configuration)
- [Paramètres utilisateur](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#param%C3%A8tres-utilisateur)
- [Italiano](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#main-content)
- [Accademia dell Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#accademia-dell-customer-alliance)
- [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#ai-reply-2-0-faqs)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#dashboard)
- [Analisi 360](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#analisi-360)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#communication)
- [Recensioni](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#recensioni)
- [Report](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#report)
- [Definisci e traccia](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#definisci-e-traccia)
- [Impostazioni](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#impostazioni)
- [Impostazioni utente](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#impostazioni-utente)
- [Español](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#main-content)
- [Academia de la Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#academia-de-la-customer-alliance)
- [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#ai-reply-2-0-faqs)
- [Polski](https://support.customer-alliance.com/en/knowledge-base/polski?hsLang=en)
- [AI features](https://support.customer-alliance.com/en/knowledge-base/ai-features?hsLang=en)
- [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-academy?hsLang=en)
- [Dashboard](https://support.customer-alliance.com/en/knowledge-base/dashboard?hsLang=en)
- [Communication](https://support.customer-alliance.com/en/knowledge-base/communication?hsLang=en)
- [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/analytics-360?hsLang=en)
- [Reviews](https://support.customer-alliance.com/en/knowledge-base/reviews?hsLang=en)
- [Reports](https://support.customer-alliance.com/en/knowledge-base/reports?hsLang=en)
- [Define & Track](https://support.customer-alliance.com/en/knowledge-base/define-track?hsLang=en)
- [Settings](https://support.customer-alliance.com/en/knowledge-base/settings?hsLang=en)
- [User settings](https://support.customer-alliance.com/en/knowledge-base/user-settings?hsLang=en)
- [Italiano (1)](https://support.customer-alliance.com/en/knowledge-base/italiano-1?hsLang=en)
- [Ticket Listing](https://support.customer-alliance.com/tickets-view)
- [Support Knowledge Base](https://support.customer-alliance.com/en/knowledge-base)
- [Sign Out](https://support.customer-alliance.com/_hcms/mem/logout)
[-2.png?width=117&height=117&name=Customer-Alliance-Horizontal-logo-on-light%20(2)-2.png "Customer-Alliance-Horizontal-logo-on-light (2)-2")](https://www.customer-alliance.com/en/)
Copyright © 2025, CA Customer Alliance GmbH