The Competitors section allows you to benchmark your performance compared to selected competitors. For meaningful comparisons, we recommend selecting businesses or hotels located in the same city or region and with similar attributes (e.g., rating, size).
💬To add or update competitors, contact our support team.
- My Score: The average score across all your locations.
- Competitor Score: The average score of all selected competitors from your locations.
- My Average Reviews:The average number of reviews per location in your group.
- Competitor Average Reviews: The average number of reviews per competitor.
Competition Overview by Public Review Score
This section ranks each competitor by their average public review score. Your own location is included, allowing you to compare your performance within the same list.
📊A graph on the right illustrates the volume of reviews by sentiment polarity (positive, neutral, negative), including your location.
Performance by Criteria
This radar chart displays competitor performance across various satisfaction criteria (CSAT).
You can include or exclude competitors from the chart by clicking their names at the bottom.
Portals’ Rating
Compare your performance with competitors across external review platforms.
This table shows the average rating per portal by default. Clicking on a hotel name will reveal detailed scores and review counts per source.