--- title: Competitors description: The Competitors section allows you to benchmark your performance compared to selected competitors. For meaningful comparisons, we recommend selecting businesses or hotels located in the same city or r --- [Skip to content](https://support.customer-alliance.com/en/knowledge-base/competitors#main-content) [More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new?hsLang=en) [Customer portal](https://support.customer-alliance.com/tickets-view?hsLang=en) ![Customer-Alliance-Horizontal-logo-on-light (2)](https://support.customer-alliance.com/hs-fs/hubfs/Customer-Alliance-Horizontal-logo-on-light%20(2).png?width=260&height=260&name=Customer-Alliance-Horizontal-logo-on-light%20(2).png) Open main navigation Close main navigation - [More support](https://support.customer-alliance.com/en/knowledge-base/kb-tickets/new) - [Customer portal](https://support.customer-alliance.com/tickets-view) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support knowledge base](https://support.customer-alliance.com/en/knowledge-base?hsLang=en) 2. [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/analytics-360?hsLang=en) # Competitors The **Competitors** section allows you to benchmark your performance compared to selected competitors. For meaningful comparisons, we recommend selecting businesses or hotels located in the same city or region and with similar attributes (e.g., rating, size). 💬To add or update competitors, contact our support team. - **My Score:** The average score across all your locations. - **Competitor Score:** The average score of all selected competitors from your locations. - **My Average Reviews:**The average number of reviews per location in your group. - **Competitor Average Reviews:** The average number of reviews per competitor. #### **Competition Overview by Public Review Score** This section ranks each competitor by their average public review score. Your own location is included, allowing you to compare your performance within the same list. 📊A graph on the right illustrates the volume of reviews by sentiment polarity (positive, neutral, negative), including your location. #### **Performance by Criteria** **![](https://support.customer-alliance.com/hs-fs/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets6448d1f7309b700c9399ac73images664de7e3dd0f8c60bb3fc100file-0FzOhDjDPz.png?width=688&height=263&name=d33v4339jhl8k0.cloudfront.netdocsassets6448d1f7309b700c9399ac73images664de7e3dd0f8c60bb3fc100file-0FzOhDjDPz.png)** This radar chart displays competitor performance across various satisfaction criteria (CSAT). You can include or exclude competitors from the chart by clicking their names at the bottom. #### **Portals’ Rating** Compare your performance with competitors across external review platforms. This table shows the average rating per portal by default. Clicking on a hotel name will reveal detailed scores and review counts per source.   - [English](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#main-content) - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#customer-alliance-academy) - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#dashboard) - [AI Hub](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#ai-hub) - [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#analytics-360) - [Communication](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#communication) - [Reviews](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#reviews) - [Reports](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#reports) - [Define & Track](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#define-track) - [Settings](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#settings) - [User settings](https://support.customer-alliance.com/en/knowledge-base/english?hsLang=en#user-settings) - [Deutsch](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#main-content) - [Customer Alliance Akademie](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#customer-alliance-akademie) - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#ai-reply-2-0-faqs) - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#dashboard) - [Analyse 360](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#analyse-360) - [Kommunikation](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#kommunikation) - [Bewertungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#bewertungen) - [Reports](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#reports) - [Definieren & Verfolgen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#definieren-verfolgen) - [Einstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#einstellungen) - [Benutzereinstellungen](https://support.customer-alliance.com/en/knowledge-base/deutsch?hsLang=en#benutzereinstellungen) - [Français](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#main-content) - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#customer-alliance-academy) - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#ai-reply-2-0-faqs) - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#dashboard) - [Analyze 360](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#analyze-360) - [Communication](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#communication) - [Avis](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#avis) - [Rapport](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#rapport) - [Définir & suivre](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#d%C3%A9finir-suivre) - [Configuration](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#configuration) - [Paramètres utilisateur](https://support.customer-alliance.com/en/knowledge-base/fran%C3%A7ais?hsLang=en#param%C3%A8tres-utilisateur) - [Italiano](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#main-content) - [Accademia dell Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#accademia-dell-customer-alliance) - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#ai-reply-2-0-faqs) - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#dashboard) - [Analisi 360](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#analisi-360) - [Communication](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#communication) - [Recensioni](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#recensioni) - [Report](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#report) - [Definisci e traccia](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#definisci-e-traccia) - [Impostazioni](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#impostazioni) - [Impostazioni utente](https://support.customer-alliance.com/en/knowledge-base/italiano?hsLang=en#impostazioni-utente) - [Español](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#main-content) - [Academia de la Customer Alliance](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#academia-de-la-customer-alliance) - [AI Reply 2.0 FAQ's](https://support.customer-alliance.com/en/knowledge-base/espa%C3%B1ol?hsLang=en#ai-reply-2-0-faqs) - [Polski](https://support.customer-alliance.com/en/knowledge-base/polski?hsLang=en) - [AI features](https://support.customer-alliance.com/en/knowledge-base/ai-features?hsLang=en) - [Customer Alliance Academy](https://support.customer-alliance.com/en/knowledge-base/customer-alliance-academy?hsLang=en) - [Dashboard](https://support.customer-alliance.com/en/knowledge-base/dashboard?hsLang=en) - [Communication](https://support.customer-alliance.com/en/knowledge-base/communication?hsLang=en) - [Analytics 360](https://support.customer-alliance.com/en/knowledge-base/analytics-360?hsLang=en) - [Reviews](https://support.customer-alliance.com/en/knowledge-base/reviews?hsLang=en) - [Reports](https://support.customer-alliance.com/en/knowledge-base/reports?hsLang=en) - [Define & Track](https://support.customer-alliance.com/en/knowledge-base/define-track?hsLang=en) - [Settings](https://support.customer-alliance.com/en/knowledge-base/settings?hsLang=en) - [User settings](https://support.customer-alliance.com/en/knowledge-base/user-settings?hsLang=en) - [Italiano (1)](https://support.customer-alliance.com/en/knowledge-base/italiano-1?hsLang=en) - [Ticket Listing](https://support.customer-alliance.com/tickets-view) - [Support Knowledge Base](https://support.customer-alliance.com/en/knowledge-base) - [Sign Out](https://support.customer-alliance.com/_hcms/mem/logout) [![Customer-Alliance-Horizontal-logo-on-light (2)-2](https://support.customer-alliance.com/hs-fs/hubfs/Customer-Alliance-Horizontal-logo-on-light%20(2)-2.png?width=117&height=117&name=Customer-Alliance-Horizontal-logo-on-light%20(2)-2.png "Customer-Alliance-Horizontal-logo-on-light (2)-2")](https://www.customer-alliance.com/en/) Copyright © 2025, CA Customer Alliance GmbH