- Support knowledge base
- Analytics 360
Alerts
Alerts are automatic notifications that let you know when something important happens.
You can set the alert settings accordingly. An overview of all alerts can be found in the Analytics 360° menu.
Stream
In the Stream section, you’ll see a list of all your alerts. You can use the filter to search alerts by:
- Time range – choose a specific date or period
- Alert type – such as negative reviews or unanswered feedback
- Status – view open, resolved, or all alerts
When you move your mouse over an alert, you’ll see a few options:
- See suggested actions or open the related review
- Change the alert status, mark it as resolved or keep it open.
Statistics
The Statistics tab shows how many alerts were created during a selected time period.
You’ll see:
- The total number of alerts
- How many are still open
- How many have been resolved
Based on this, you’ll also see your resolution rate, which helps you understand how efficiently alerts are being handled.